Privacy Policy

Effective Date: April 19, 2026

Welcome to DHT Clinics (“we,” “our,” or “us”). We are committed to protecting your personal privacy and ensuring that your medical and personal information is handled with the utmost care, confidentiality, and compliance with applicable data protection laws in India, including the Digital Personal Data Protection Act (DPDP Act).

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (dhtclinics.com) or interact with our clinic in Alambagh, Lucknow.

By using our website or booking an appointment, you consent to the data practices described in this policy.

1. Information We Collect

We collect information that you voluntarily provide to us, as well as data that is collected automatically when you use our website.

A. Personal & Contact Information

When you fill out our “Book a Consultation” form, contact us via phone, or message us on WhatsApp, we collect:

  • Full Name
  • Phone Number
  • Email Address (if provided via email correspondence)

B. Sensitive Medical Information

To provide you with the best dermatological and hair transplant care, we collect details regarding your health, including:

  • Service Required (e.g., Hair Transplant, Laser Hair Removal, PRP/GFC, Acne Treatment)
  • Medical Concerns (The brief descriptions you provide in our appointment form)
  • Photographs (If you share “before/after” or consultation photos with our doctors via WhatsApp or email)
  • Clinical Records (Created during your physical visit to our clinic)

C. Automatically Collected Information

When you navigate our website, we may automatically collect technical data to improve your browsing experience. This may include:

  • Your IP address and browser type
  • Device information (mobile or desktop)
  • Pages visited and time spent on the website

2. How We Use Your Information

We use the information we collect strictly for clinical, administrative, and communication purposes. Specifically, we use your data to:

  • Schedule and Manage Appointments: To contact you via phone or WhatsApp to confirm your consultation.
  • Provide Medical Care: To allow Dr. Jaikishan A. Solanki, Dr. Rp. Singh, and our medical team to evaluate your concerns and recommend appropriate treatments.
  • Improve Our Services: To analyze website usage and improve our online booking experience.
  • Send Updates: To send you pre-treatment guidelines, post-treatment care instructions, or reminders (only with your consent).

3. How We Share Your Information

We do not sell, rent, or trade your personal or medical information to third parties.

We will only share your information in the following limited circumstances:

  • Service Providers: We may share data with trusted third-party vendors who assist us in operating our website, conducting our business, or servicing you (such as website hosting platforms or our WhatsApp business API). These parties are bound by strict confidentiality agreements.
  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulation, or to protect the rights, property, and safety of DHT Clinics, our patients, or others.
  • Medical Referrals: With your explicit consent, we may share your medical records with other healthcare professionals if a referral is necessary.

4. Data Security

The security of your personal and medical data is our highest priority. We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction.

However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. We recommend using discretion when sharing highly sensitive medical details via unsecured channels.

5. Cookies and Tracking

Our website uses cookies (small data files stored on your device) to enhance user experience, remember your preferences, and track website performance. You can choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain website features.

6. Data Retention

We will retain your personal and medical information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by Indian medical and legal regulations.

7. Your Rights

Depending on applicable laws, you have the right to:

  • Access the personal information we hold about you.
  • Request corrections to any inaccurate or incomplete data.
  • Withdraw your consent for us to use your data for communication or marketing purposes.
  • Request deletion of your data (subject to our legal obligations to retain medical records).

To exercise any of these rights, please contact us using the details provided below.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised “Effective Date.” We encourage you to review this policy periodically.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

DHT Clinics 📍 Sneh Nagar, VIP Road, Alambagh, Lucknow, UP 📞 +91 70522 53555 ✉️ drjksolanki8693@gmail.com / singhrajendra1july@gmail.com